National / Switzerland 11,00 CHF
International 38,00 CHF
SHARE & CARE
Bundle orders with friends and share one flatrate.
Or combine your (not yet shipped) orders placed on different dates and you will get the overpaid flatrate(s) fully refunded.
Just let Prettie Lanes know in the notes during checkout that you would like to bundle orders (time to ship prolonged by the turnaround time of the additionally
ordered product(s)) or use the Bundle discount code to state your wish to bundle and immediately get the shipping flatrate
substracted from your new order. Code "BUNDLE" for international orders. Code "BUNDLE-CH" for Swiss orders.*
Share the flatrate - care about the environment.
*Please note that misused/un-authorized usage of this code will lead to an order-cancellation, respectively invoicing of the remaining balance.
Domestic orders (within Switzerland) will be shipped for a flatrate of 11.00CHF (tracked and insured). The package will usually be delivered within 24 hours (workdays) after dispatch. In case, you ordered goods with various dispatch times, the order will be shipped as soon as it is complete (longest time to dispatch as reference).
Please note: During checkout, it is necessary to state your phone number for international orders. Depending on your country, logistic partners will likely inform you about your package/clearance upfront of receiving the package. In order to not have your package returned and carry the costs, please state a correct phone number.
International orders will be shipped for a flatrate of 38,00CHF (tracked & insured) no matter how many products are ordered. The time of delivery depends on
your location. In case, you ordered goods with various dispatch times, the order will be shipped as soon as it is completed (longest time to dispatch as reference).
What is included on the shipping Flatrate?
The flatrate includes the postage (shipped priority, tracked & insured via Swiss Post), environmentally friendly, fully bio-degradable / recyclable packaging, administration costs for the freight documents and all handling fees to ship your package.
The true costs behind:
For transparency reasons, the true costs for postage only(!) not including any of the other features (packaging, administration etc) for some selected countries are listed below for consideration and can be found on the official site of the Swiss Post. With the flatrate of 38,- CHF the client pays the postage, respectively only a part of the postage. All other costs for remaining postage, packaging, administration and handling are covered by Prettie Lanes.
Postage costs (excl packaging, admin costs etc) covered by Prettie Lanes:
Most European Countries: 38,- CHF
USA/Canada: 53,- CHF
Most Asian Countries: 58,- CHF
Australia/New Zealand: 58,- CHF
Import tolls, taxes may apply to international shipments and are the sole responsibility of the customer. Switzerland is no member of the European Union. More information on customs duties & taxes on international orders
If you are located in one of the following countries, you can also order via Prettie Lanes Premium Service Boutique with all customs being handled for you. Countries: Germany, Austria, UK, Belgium, Netherlands, Luxembourg.
PRETTIE LANES wants you to be 100% satisfied with your goods! Therefore, detailed product descriptions and sizing information are provided to avoid unnecessary returns. Being a slow fashion, made-to-order company, items are made especially for you after your order has been placed. Thank you for understanding that PRETTIE LANES cannot offer any returns on made-to-order & customized items. An exchange of size might be possible though.
If you wish to return an item (thats was not made-to-order or customized), please do so within 7 days of receipt at your own expense. All items
must be returned unused, unwashed, with all orginal tags attached and in the same condition as it was received. After having received your returned item PRETTIE LANES will refund the purchase
amount (excluding shipping costs) within 30 days. The customer is advised to return items tracked & insured. PRETTIE LANES cannot take responsibility for lost or damaged packages. If you have
any questions regarding returns, please contact: firstname.lastname@example.org.
Non - returnable goods: Please note, that made-to-order products, true vintage items, 'made-to-measures' and customized items and jewelry (hygienic reasons) cannot be returned.
For more detailed information please find below my General Terms & Conditions in pdf
(German and English version available):