HOW DO I ORDER?
At my shop you can find Fashion designed and handmade by me, Accessories, True Vintage pieces and Sample Pieces of my collections. When ordering a product of my collection, you can usually choose between a standard size or a made-to-measure version (in the future: made-to-measure only). In case, you decide for a standard size, please let me know the size you wish to receive in the 'Note to Seller' - section during checkout.
If you ordered a made-to-measure garment, feel free to send me your measurements via one of my online forms or download the form you need in pdf to fill it out later and send it to me by email: firstname.lastname@example.org.
After Pettie Lanes has received your full payment and measurements (not required with standard size orders), your order will be manufactured and send to you in the timespan stated on each individual product page.
MY FAVOURITE DESIGN IS SOLD OUT - WILL IT COME BACK AGAIN?
All of my designs are limited editions. Once sold out, a design will never come back in exactly the same style. ... It's gone forever. However, a similar design might come back in a different colorway/fabric in the future.
HOW CAN I CHOOSE MY SIZE?
Please choose your size according to the individual size charts I provide on each product page. For more general information about my sizes, please see my 'Sizing' - section. You can usually choose between a standard size (XS, S, M, L, XL...) or a custom made garment. If you have chosen a standard size,
you just have to leave me a message which size you wish to receive in the 'Note to Seller section' during checkout. If you are still unsure what size to take, just shoot me a message! I am glad to help!
CAN I RETURN ITEMS?
You surely have a right of return. Excluded from this are: made-to-measure clothing, jewellery, true vintage items. If you want to return an item it has to be returned insured and at your cost. Your payment will be refunded (excluding initial shipping costs) within 30 days after your package was received by me and only if the items are in the condition they were sent. For further details and deadlines, please see my 'General Terms and Conditions' or my Shipping & Returns - section.
CAN I ORDER CUSTOM CLOTHING?
Special occasion? Wedding? Prom?
In case you have a special idea for a garment that you wish to order, please just contact me here or directly
via email: email@example.com. I am always happy to make dreams come true. However, capacities for individual orders are always limited and hence a 'first come, first served' policy applies.
So please plan wisely and ahead of time as turnaround times can vary between several weeks or regularly up to several months(!)
Please note: I am not offering reproductions on true vintage pieces. I appreciate and after all value the work of other artists/designers and the time and effort they put into creating a garment. I myself know, what it all takes and hence, I am not willing to simply 'copy' a design from someone else as this is not my approach as a designer/artist nor as a business woman.
WHAT DOES FLATRATE SHIPPING MEAN?
I fixed my shipping costs for my customers according to where you live. Flatrate shipping means that you can buy as many items as you wish for a fixed postage. For more information, please have a look at my 'Shipping & Returns' - section.
DO I HAVE TO PAY DUTIES/IMPORT TAXES WHEN ORDERING WITH YOU?
Switzerland is not a member of the European Union. So hence, you are located outside Switzerland, you will have to pay import fees for your order. The amount depends on your location and on the value of your order.
WHAT IS YOUR TURNAROUND TIME? (time to produce the garments)
All my designs are made-to-order. My current turnaround time is always stated on each individual product page below the price. You will be notified by email as soon
as I shipped your order. Please note: if you order ready-to-wear accessories or true vintage pieces and one of my designs, the order will first be shipped as soon as the entire order was
produced. In addition, if you order more than one garment, turnaround times are longer.
HOW CAN I PAY?
You can pay via PayPal or payment in advance. I am glad to help you out with installment payments if necessary, just contact me in advance.
DO YOU SELL VOUCHERS?
I do! Please have a look at my 'Gift Cards' - section for vouchers.
I DO NOT WANT TO MISS NEW DESIGNS! HOW CAN I STAY INFORMED?
If you never want to miss news or special deals, feel free to follow me via social media: Facebook or Instagram. I further happily invite you to join my free Newsletter and receive 10% off your next order as a thank you for signing up.
HOW MANY PEOPLE WORK AT PRETTIE LANES?
I am a 'one-woman'-business. From the design of the garments, the pattern creation to the production/sewing, caring about the website and social media channels and the shipping - It's only me - Franzi :) If you ever have any question, please feel completely free to contact me. Want to find out more? Have a look at my 'About' page, here.