HOW DOES ORDERING WORK?
(1) When you found a product you want to order, put it into the cart by clicking the 'BUY' - button (right upper corner
of product page).
*Please always have a look at current turnaround-times that are stated below that button. There are products made-to-order (turnaround times) and ready to ship
(immediate shipping) products.
(2) You can now go to checkout or further shop and add more products to the cart.
(3) Checkout Process:
(3.1) Shopping cart review, possibility to enter a discount code and to write an additional note to the seller.
(3.2) Enter your personal data (information with an asterisk are obligatory)
(3.3) Choose your payment method (--> payment options: PayPal, Credit Card)
(3.4.) Review your order and confirm
You have successfully placed your order and will receive a confirmation email, including all information.
(4) In case you ordered a made-to.-measure item:
At the order confirmation page, you will be provided with a link that directly leads you to the measurement form
to fill in your measurements right away or to do it later via the always accessible website tab 'Submit your measurements'
(5) Production Process (in case of made-to-order / custom products):
(5.1) The manufacturing of your garment(s) starts after the full payment was received by PRETTIE LANES, in the turnaround time stated at the product pages at the day of the payment (not the day of your order. Especially applies to pre-payments).
(5.2) By that you should have send your measurements to us. If there seems something unrealistic with your measurements, You will be contacted for clarification (in
case of a made-to-measure dress)
(5.3) Pattern creation of your garment(s)
(5.4) Manufacturing/Sewing of your garment(s)
(6) Your order is ready to be packed (please note prolonged production times when you order more then one product)
and shipped out to you. You will receive a shipping confirmation email for your information.
MY FAVOURITE DESIGN IS SOLD OUT - WILL IT COME BACK AGAIN?
All of PRETTIE LANES' designs are limited editions. Once sold out (non-reorderable product), a design will never come back in exactly the same
style. However, a similar design might come back in a different colorway/fabric in the future. Some products appear as "sold out" but have the marking "reorderable" - in this case, the
current product is re-produced and will be restocked soon. Each garment and product at PRETTIE LANES is handmade and limited edition. If a product is marked "sold out" and "non-reorderable" this
item is gone forever and won´t be restocked in the future.
CAN I RETURN ITEMS?
Excluded from this right of return are: all products that are made-to-order, made-to-measure clothing and any customized items, jewellery, true vintage items. If you want to return an item it has to be returned insured and at your cost. Your payment will be refunded (excluding initial shipping costs) within 30 days after your package was received and only if the items are in the condition they were sent with all tags still attached. For further details and deadlines, please see my 'General Terms and Conditions' or my Shipping & Returns - section.
CAN I ORDER CUSTOM CLOTHING?
PRETTIE LANES does not take any more clients for individually designed garments.
Red Carpet? Evening event?
The inhouse couture atelier of PRETTIE LANES assists you with all inquiries about luxury evening couture. 100% Handmade to your measurements in Switzerland.
WHAT DOES FLATRATE SHIPPING MEAN?
Flatrate shipping means that you can buy as many items as you wish for a fixed postage. For more information, please have a look at my 'Shipping & Returns' - section.
DO I HAVE TO PAY DUTIES/IMPORT TAXES WHEN ORDERING WITH YOU?
Switzerland is not a member of the European Union. If you are located outside Switzerland, you will may pay import taxes/fees/duties for your
order. The amount depends on your location and on the value of your order and is the sole responsibility of the customer.
If you are located within the European Union (EU), please visit the Information page "CUSTOMS DUTY & TAX INFO" to find out detailed information about how to estimate your expected import value.
WHAT IS YOUR MANUFACTURING TIME? (time to produce the garments, turnaround time)
Current turnaround times are always stated on each individual product page below the price. You will be notified by
email as soon as your order has been shipped. Please note: Orders are shipped as soon as they are completed (no partial shipments). In addition, if you order more than one garment, manufacturing
times are slightly prolonged, depending on how many items you ordered.
HOW CAN I PAY?
You can pay via PayPal and Stripe (Credit Card). //More info//
CAN I BUY VOUCHERS?
Please have a look at the 'Gift Cards' - section for vouchers.
I DO NOT WANT TO MISS NEW DESIGNS! HOW CAN I STAY INFORMED?